Cultural Intelligence (CQ)

What is CQ?

Cultural Intelligence (CQⓇ) is one’s “capability to function effectively in intercultural contexts, including different national, ethnic, organizational, generational, and many other contexts” (Livermore, 2015, pp. ix–x). CQ is based on extensive and rigorous academic research and used across multiple industries to promote excellent leadership practice. CQ can be utilized and developed by anyone who wishes to become more skillful in successfully working across cultural differences.

For senior and executive leaders, developing CQ translates directly into enhanced strategic decision-making and improved organizational performance, whether navigating global markets or complex domestic landscapes. Leaders with high CQ are better equipped to navigate the complexities of diverse stakeholder groups, foster innovation by surfacing and honoring varied perspectives, and build stronger relationships within and across organizational boundaries.

Research indicates that leaders with higher CQ demonstrate increased effectiveness in cross-cultural negotiations, leading to more successful partnerships and business outcomes. Importantly, CQ is equally valuable in addressing the nuanced cultural dynamics within domestic organizations, where regional, generational, and professional subcultures can significantly impact collaboration and effectiveness. Furthermore, CQ empowers leaders to create environments where individuals feel valued and understood, driving higher levels of engagement and commitment. This aligns directly with Brave Space Leadership's dedication to fostering environments where individuals can thrive and contribute their best, building strong, collaborative, and successful organizations.

CQ Assessments, Coaching, and Training

As a CQ Certified Facilitator, Dr. Brian Arao administers CQ Assessments and provides coaching and training on their results for individuals and teams who want to increase their capacity to lead effectively in culturally diverse settings..

  • The CQ 360° Assessment provides you with individually-tailored insights into your strengths and areas for growth within the CQ model, based both on your own ratings and anonymous ratings from others. 

  • The CQ Pro Assessment is similar to the 360 option, but the results are based only on self ratings.

In addition to an individual insights report, both the CQ 360 and CQ Pro offer an optional group-level report which aggregates data to provide insights about a team's CQ.

Beyond assessments, Brave Space Leadership offers targeted training programs designed to develop and enhance Cultural Intelligence within your organization. These programs provide practical tools and strategies to cultivate a more adaptive and effective leadership approach:

  • Cultivating Psychological Safety with Cultural Intelligence: Learn how to create an environment where individuals feel safe to express ideas and take risks, regardless of their background. This program focuses on building trust and understanding through the lens of CQ.

  • A CQ Approach to Improving Team Communication and Collaboration: Discover how to bridge communication gaps and foster stronger collaboration across diverse teams. This program provides strategies for navigating cultural differences in communication styles and building cohesive, high-performing teams.

  • Leading with Cultural Intelligence: Develop the skills necessary to lead effectively in a globalized and interconnected world. This program equips leaders with the knowledge and tools to adapt their leadership style to different cultural contexts, fostering greater influence and impact.

CQ Testimonials and Endorsements

  • “In a world where crossing boundaries is routine, CQ becomes a vitally important aptitude and skill."

    Harvard Business Review

  • “Cultural intelligence has resulted in one of our most profitable leadership development initiatives. Over 200 of IATA's top leaders have been assessed and trained in CQ. The program has helped IATA build bridges across different cultures and has played a direct role in the growth of our business in emerging markets."

    Guido Gianasso, Vice President of Human Capital, IATA

  • “As more companies go global, we need a better understanding of how to function as leaders across cultural boundaries. The four-step process can help you develop your "CQ" and improve your cross-cultural leadership technique. Now more than ever, our shrinking world needs this work!"

    Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level Source

  • “Based on solid academic research and years of personal experience, this is a whole new way of thinking holistically about the challenges and presents a repertoire of skills and behaviors that we can put to use in cross-cultural interactions."

    Jim Kouzes, award-winning coauthor of the best-selling book, The Leadership Challenge, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

  • “As a trainer of psychologists, counselors, and other mental health professionals, I am struck by how simple, applicable, and effective this model is for students and practitioners in my field who strive for cultural competence."

    Michael Goh, PhD, Director of Counseling Program, University of Minnesota

If you would like to further explore CQ Assessments, Coaching, and Training, click here to access our contact form. Select the “CQ Assessments” option when completing the form.